Help Centre

All Your Answers in One Place

🚀 Trainoverse – Help Centre FAQ

🔍

⭐ Quick Access Articles

Getting Started with Trainoverse

A step-by-step guide to signing up as a Trainer, Company, or Participant.

How to List Your Training Programme (For Trainers)

Learn how to create, publish, and update your training sessions.

How to Find and Book Training (For Companies)

A quick guide for companies to search, compare, and book HRD Corp–claimable programmes.

Understanding HRD Corp–Claimable Training

Everything you need to know about HRD requirements, documentation, and claims.

Using the AI Matching System

Discover how Trainoverse automatically connects companies with the right trainers.

Managing Your Profile and Uploading Documents

A guide to updating your personal details and uploading SSM, TTT, and other certifications.

Payments, Invoicing, and Refund Policy

Important information on payments, quotations, and refund requests.

Technical Support and Troubleshooting

Steps to take if you can't log in, reset your password, or encounter issues during training.

General Platform FAQs

What is Trainoverse? +
Trainoverse is Malaysia's first AI-powered corporate training marketplace. It connects companies, trainers, and participants in one ecosystem to access HRD Corp–claimable, high-quality training programmes.
How is Trainoverse different from a traditional training provider? +
Unlike traditional providers, Trainoverse uses AI to match companies with the right trainers, offers a centralised platform for registration, and provides analytics to measure training outcomes.
Is Trainoverse HRD Corp–claimable? +
Yes, all accredited programmes listed on Trainoverse are HRD Corp–claimable, provided the trainers meet HRD requirements.
Who can use Trainoverse? +
Companies, HR professionals, trainers, and individual participants can all use Trainoverse to either offer or attend training programmes.
How do I create an account? +
Simply click Sign Up on the homepage, choose your role (Trainer, Company, or Participant), and complete the registration form.
Can I register as both a company and a trainer? +
Yes, but you will need to create separate accounts for each role to ensure proper documentation and compliance.
Is there a cost to join Trainoverse? +
Creating an account is free. However, a small platform fee (6%) is applied for confirmed bookings.
How do I reset my password? +
Click Forgot Password on the login page and follow the email instructions to reset your password securely.
What should I do if I can't log in? +
Check your email and password. If the issue persists, clear your browser cache or contact our support team for assistance.
Is my personal data safe with Trainoverse? +
Yes. We follow strict data protection policies in line with Malaysia's PDPA and international privacy standards.

Registration & Account Setup

How do I sign up as a trainer? +
Click Sign Up → Trainer, complete the form, and upload required documents (SSM, TTT Certificate, Accreditation).
How do I sign up as a company? +
Click Sign Up → Company, provide your organisation details, and upload your SSM certificate.
How do I sign up as a participant? +
Click Sign Up → Participant and complete your personal profile to join available training sessions.
What documents are required for trainer registration? +
SSM, TTT Certification, and other professional certifications.
What documents are required for company registration? +
SSM certificate and company profile.
Do I need HRDF accreditation to register as a trainer? +
Yes, for HRD claimable programmes. Non-HRD claimable courses can also be listed with proof of expertise.
Can international trainers register on Trainoverse? +
Yes, but you must comply with Malaysian training standards and provide equivalent certifications.
Can multiple users manage one company account? +
Yes, you can assign multiple admins within your company profile.
How do I update my profile information? +
Go to Profile Settings and edit your details anytime.
How do I upload my certifications? +
Use the Upload Document option in your profile dashboard. Supported formats include PDF, DOC, and JPG.

For Trainers

How do I list my training programmes? +
Log in, go to Trainer Dashboard → Add Programme, and fill in the required details.
How do I set the price per session? +
Enter your fee in the pricing field when creating your programme. You can edit it later via the Edit button.
Can I edit or update my course after publishing? +
Yes, you can modify course details anytime through your dashboard.
How do I get matched with companies? +
Our AI automatically matches your profile with companies seeking similar training.
How does the AI matching system work? +
It analyses company training needs, programme topics, and trainer expertise to suggest the best match.
Can I offer both online and face-to-face training? +
Yes, you can select delivery mode (online, face-to-face, hybrid).
How do I know if a company is interested in my programme? +
You will receive notifications and inquiries via your dashboard.
How do I handle participant feedback? +
Feedback is collected through the system and visible in your profile analytics.
Can I collaborate with another trainer? +
Yes, co-trainers can be added to your programme listings.
Will Trainoverse promote my training? +
Yes, featured programmes are promoted through digital marketing and AI-powered recommendations.

For Companies

How do I search for HRD Corp–claimable training? +
Use the search filter and select "HRD Claimable" to view eligible programmes.
Can I request customised training programmes? +
Yes, submit a request through Company Dashboard → Custom Training Request.
How do I evaluate trainers before booking? +
You can view trainer profiles, ratings, and feedback from past clients.
Can I compare different trainers? +
Yes, use the Compare Trainers feature in the search results.
How do I register my employees for a training? +
Select a programme, choose participants, and confirm registration.
Can I track training progress for my staff? +
Yes, progress and attendance are visible in your company dashboard.
How do I request a quotation? +
Click Request Quotation on the programme page or contact the trainer directly.
Can I pay directly through the platform? +
Yes, secure payment options are available online.
Is there a refund policy? +
Yes, refunds are processed according to our Refund & Cancellation Policy.
How do I give feedback on a trainer? +
After training, you will receive a feedback form to rate the trainer.

For Participants

How do I join a training session? +
Log in, select a program, and complete the registration.
Do I need to create my own account as a participant? +
Yes, unless your company registers you directly.
Can I get a certificate after completing a program? +
Yes, certificates are provided for completed programs.
What if I miss a training session? +
Contact the trainer to check for a makeup class or online materials.
Can I switch to another program after registering? +
Yes, subject to trainer approval and company policy.
How do I contact the trainer directly? +
You can message trainers via the platform's chat function.
Can I join both online and offline sessions? +
Yes, if the trainer offers hybrid options.
Is attendance tracked automatically? +
Yes, online attendance is logged, and offline sessions use trainer confirmation.
How do I download training materials? +
Materials are available in the program resources section after enrollment.
Who do I contact for technical support during training? +
You can contact our Help Center 24/7 via chat, email, or phone.